Refund Policy

Refund Eligibility : You may be eligible for a refund under the following circumstances:

• If you have made a payment for a service that was not activated or provided.
• If there was a billing error resulting in an overcharge.
• If you cancel a service within the applicable refund period (see Cancellation Policy).

Non-Refundable Items : The following items are non-refundable:

• Usage charges for data, voice, or other services consumed during the billing period.
• Any fees or charges related to third-party services or products.
• Prepaid balances or credits, except as required by law.

Refund Process : To request a refund, you must contact our customer support within the applicable refund period (see section 2). We will review your request and process eligible refunds within [number of days] from the date of your request.

Refund Method : Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed upon by both parties.

Cancellation Policy

Service Cancellation : You may cancel your service(s) at any time. To initiate the cancellation process, you must contact our customer support or submit a cancellation request through your account portal.

Early Termination Fees : If you are under a contract term with early termination fees specified in your service agreement, you may be subject to such fees if you cancel before the contract's expiration.

Cancellation Effective Date : The cancellation of your service(s) will be effective as of the date specified in your cancellation request or as agreed upon by both parties.